Need Help? View Hospitality Frequently Asked Questions

SAIL Hospitality provides premium hospitality experiences at major sporting and entertainment events across South Africa, including rugby, football, concerts, lifestyle, and live entertainment events. Experiences range from shared lounges and VIP facilities to exclusive private suites and premium viewing hospitality.

SAIL Hospitality offers a range of hospitality experiences including:

 

• Premium viewing suites
• Private hospitality suites
• Shared hospitality lounges
• Outdoor hospitality villages
• Seasonal suite ownership opportunities

 

Package inclusions vary depending on the event and venue.

SAIL Hospitality is the exclusive authorised hospitality sales partner for: 

 

• FNB Stadium
• Amstel Orlando Arena
• Loftus Versfeld Stadium

 

Hospitality experiences may be available across these venues for selected sporting events, concerts, and live entertainment experiences. Venue and package availability are subject to the official event schedule and event organiser approvals.

Hospitality may be available for: • Football seasonal fixtures • International football matches • Rugby seasonal fixtures • International rugby matches • Concerts • Major live entertainment events Availability changes throughout the year.

Events featuring at “Upcoming Events” section on the SAIL Hospitality website are available for online booking, subject to package availability.

Select your preferred event and hospitality package, add it to your basket, and proceed to checkout. You may continue browsing before completing payment. New users may need to register an account before completing a booking.

Yes. If you prefer not to complete payment online, you may submit an enquiry and a member of the SAIL Hospitality team will contact you directly.

Yes. SAIL Hospitality uses secure online technology and encrypted payment systems to protect customer information and transactions.

For security reasons, the booking platform operates within a secure session environment. Using your browser back button may cause the session to expire.

If you experience issues during the booking process or do not receive a confirmation email, please contact the SAIL Hospitality team for assistance.

Hospitality bookings can be made directly through the SAIL Hospitality website or through the SAIL Hospitality sales team. Once availability is confirmed, a booking form and proforma invoice will be issued.

Receipt of a valid tax invoice confirms the booking, unless otherwise agreed in writing with SAIL

SAIL Hospitality accepts:

 

• EFT / bank transfer
• Major credit cards
• Debit cards

 

Available payment methods may vary depending on the booking type and event.

Due to high demand and limited availability, packages are generally only secured once payment has been received.

Yes. Online bookings generally require payment at checkout to secure the reservation. Corporate invoice arrangements may be available by prior agreement.

Package upgrades may be possible subject to availability. Guests are encouraged to contact the SAIL Hospitality team as early as possible should they wish to upgrade their experience.

Yes. Hospitality packages make excellent gifts for clients, colleagues, friends, and family attending major sporting and entertainment events.

Cancellation policies vary depending on the event, organiser, and package booked. Applicable cancellation terms and conditions will be outlined during the booking process.

Should an event be postponed or cancelled, guests will be contacted directly regarding revised arrangements, credits, or applicable refund policies in accordance with the organiser’s terms and conditions.

Tickets will be issued to the lead contact listed on the hospitality booking. Depending on the event, tickets may either be shared digitally via email or require physical collection.

Depending on the event, tickets may either be issued digitally via email or require physical collection. The applicable ticketing method will be communicated prior to the event.

For events requiring physical tickets, collection details including venue, operating hours, and collection procedures will be communicated directly to the lead contact prior to the event.

Unfortunately, lost, stolen, or damaged tickets cannot always be replaced. Ticket replacement policies vary depending on the event organiser and ticketing provider.

Hospitality packages may be transferable depending on the event organiser and ticketing policies. Requests should be submitted to SAIL Hospitality prior to the event.

Hospitality tickets may not be transferred, resold, or distributed for commercial gain without prior written approval from SAIL Hospitality or the event organiser.

Dedicated hospitality entrances may apply depending on the venue and package purchased. Full access information and entry instructions will be communicated to the lead booking contact prior to the event.

Guests are encouraged to bring: • Hospitality ticket or digital ticket • Valid identification • Booking confirmation details • Parking or access documentation provided prior to the event

Venue re-entry policies differ depending on the event and stadium regulations. In many cases, re-admission is not permitted once tickets have been scanned for entry.

Yes. All guests may be subject to ticket verification, bag checks, security screening, and venue access control procedures in line with stadium safety regulations and event security protocols.

Package inclusions vary depending on the venue and event, but may include:

 

• Premium event access
• Hospitality lounge or suite access
• Inclusive food and beverages
• VIP entrance access
• Premium seating
• Dedicated hospitality service staff
• Entertainment and activations
• Pre- and post-event hospitality

 

Specific inclusions are listed on each package page.

 

Hospitality packages provide:

 

• Premium hospitality environments
• Improved seating locations
• Inclusive catering and beverages
• Dedicated hospitality service
• Faster venue access
• Networking opportunities
• Comfortable and memorable event-day experiences

 

No. Hospitality packages are suitable for:

 

• Corporate entertainment
• Families
• Groups of friends
• Celebrations
• Gifting
• Fans seeking a premium experience

In certain cases, hospitality inventory may still be available even when general public tickets are sold out, subject to package availability.

Many hospitality packages include beers, wines, soft drinks, and selected spirits. Some premium experiences may also include champagne or upgraded beverage options.

Food offerings vary depending on the package and event and may include:

 

• Buffet meals
• Cocktail-style menus
• Three-course dining
• Canapés and light snacks
• Half-time main meal or refreshments
• Post-event catering

Yes. Dietary requirements and allergies can usually be accommodated if communicated to SAIL Hospitality in advance prior to the event date.

This depends on the hospitality package selected. Some lounges operate on an unreserved seating basis, while suites and premium hospitality areas may include reserved seating allocations.

SAIL Hospitality always aims to seat groups together where possible, subject to venue configuration and package availability.

Hospitality lounges are shared premium hospitality environments designed for social and corporate entertainment, while viewing suites offer a more private hospitality experience for exclusive groups and corporate hosting.

Yes. Private suites are available for selected events, subject to availability and minimum guest requirements.

Depending on the event and venue regulations, branding opportunities and suite customisation options may be available for corporate clients and sponsors.

Yes. SAIL Hospitality can assist with tailored hospitality solutions for corporate groups, sponsors, incentive groups, and private functions.

Yes. SAIL Hospitality packages are specifically designed for:

 

• Client entertainment
• Networking
• Corporate hosting
• Sponsorship activation
• Executive experiences

Hospitality environments create valuable opportunities for:

 

• Relationship building
• Client entertainment
• Networking
• Sponsorship engagement
• Employee incentives
• Executive hosting

Hospitality opening times differ by venue and event but typically open 2–3 hours prior to the event start time and may remain open after the event concludes.

Guests are encouraged to arrive early to fully enjoy the hospitality experience and avoid peak entry periods before the event starts.

Closing times vary depending on the venue and event; however, most hospitality areas remain open for a limited period after the event concludes.

Hospitality guests may receive event-day information, itinerary details, access instructions, parking information, and ticketing communications approximately 3–5 days prior to the event.

Yes. Event dates, kick-off times, artist performance times, and operational schedules may occasionally change due to organiser, broadcaster, venue, or operational requirements.

Smart casual attire is generally recommended

Team apparel is generally permitted for sporting events unless otherwise stated for specific premium hospitality areas or sponsor facilities.

No. Smoking and vaping are only permitted in designated smoking areas in accordance with venue regulations and South African legislation.

Yes. Guests are expected to behave respectfully toward staff, guests, venue personnel, and other attendees. SAIL Hospitality reserves the right to refuse admission or remove guests engaging in unsafe, disruptive, abusive, intoxicated, or inappropriate behaviour.

No. External food and beverages are generally prohibited inside hospitality facilities unless specifically authorised by the venue or organiser.

Small bags may be permitted subject to venue regulations and security policies. Certain venues may restrict bag sizes or prohibit large luggage items.

Parking is not always included and varies depending on the event and hospitality package. Where parking is available as an add-on or inclusion, details will be communicated prior to the event.

Parking allocations may be issued digitally or physically depending on the venue and event operations. Collection or distribution information will be communicated prior to the event.

Guests are encouraged to plan travel arrangements in advance due to traffic and road closures often associated with major events. Ride-sharing services, public transport, and designated parking solutions may be recommended depending on the venue.

Most venues offer accessible hospitality facilities and seating options. Guests requiring accessibility assistance are encouraged to notify SAIL Hospitality in advance.

Yes. Guests requiring wheelchair access, mobility assistance, or additional accessibility support are encouraged to contact SAIL Hospitality prior to the event to ensure suitable arrangements can be accommodated where possible.

Yes. Dedicated hospitality hosts and service staff will be available throughout the event to assist guests and ensure a seamless hospitality experience.

Guests requiring assistance before or during the event may contact the SAIL Hospitality team directly using the event support details provided in the booking confirmation communication.

For assistance before or during an event, please contact the SAIL Hospitality team:

 

• Email = bookings@sail.co.za
• Contact number = +27 82 805 3150

 

The team is available to assist with bookings, ticketing, hospitality enquiries, and event-day support